Returns & Exchanges

At DecorHalloween.com, we’re passionate about helping you create magical celebrations with our quality products. We want you to be completely satisfied with your purchase of holiday decor, home accessories, and practical items. If you’re not happy with your order, we’re here to help make it right.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for most items in original condition.

Return Process – Step by Step

1. Contact Our Team
   Email us at [email protected] with your order number and reason for return/exchange. You can use the template below.
2. Wait for Authorization
   Our customer service team will respond within 1-2 business days with return instructions and authorization.
3. Package Your Items
   Include all original packaging, tags, and accessories. Items must be unused and in original condition.
4. Ship Your Return
   Send the package to our return address (provided in your authorization email). We recommend using a trackable shipping service.
5. Receive Your Refund/Exchange
   Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return & Exchange Request Template

Use this template when emailing your return or exchange request to [email protected]:

Refund Information

Refund Processing Time: Once we receive your return, please allow 3-5 business days for processing. Your refund will then be issued to your original payment method.

Refund Method: Refunds are processed to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to appear in your PayPal account

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error or defective product.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

• Bar & Liquor Accessories (for hygiene reasons)
• Calisthenics equipment (for safety and hygiene reasons)
• Opened or used Cookware (must be in original sealed packaging)
• Personal care items
• Customized or personalized products
• Final sale items (clearly marked at time of purchase)
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all shipping costs.

International Returns

As we serve customers worldwide (excluding some Asian and remote regions), international returns are accepted. Customers are responsible for return shipping costs and any customs fees. Refunds will be issued in US dollars.

We appreciate your business and are committed to ensuring your satisfaction with our holiday decor, home accessories, and practical items. Happy decorating!

The DecorHalloween.com Team