Welcome to DecorHalloween.com!
At DecorHalloween.com, we’re passionate about helping you create magical celebrations with our quality holiday decor, home accessories, and practical items. We want you to be completely satisfied with your purchase, and we’re here to ensure your shopping experience is seamless and enjoyable.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Tracking: Included
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Tracking: Included
International Shipping
We ship worldwide! However, we currently cannot ship to some Asian countries and remote regions. During checkout, our system will automatically check if we can deliver to your location.
Returns & Exchanges Policy
Quick Summary
- Return Window: 15 days from delivery date
- Condition: Items must be unused and in original packaging
- Process: Authorization required before returning
- Refund Processing: 3-5 business days after we receive your return
Step-by-Step Return Process
1Contact Our Team
Email us at [email protected] with your order number and reason for return/exchange. Use the template provided below.
2Wait for Authorization
Our customer service team will respond within 1-2 business days with return instructions and authorization.
3Package Your Items
Include all original packaging, tags, and accessories. Items must be unused and in original condition.
4Ship Your Return
Send the package to our return address (provided in your authorization email). We recommend using a trackable shipping service.
5Receive Your Refund/Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear DecorHalloween.com Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date Ordered]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
[For exchanges only] I would like to exchange for: [Product Name and Details]
Please let me know the next steps and return shipping address.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Refund Information
Refund Processing Time
Once we receive your return, please allow 3-5 business days for processing. Your refund will then be issued to your original payment method.
Refund Method & Timing
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your PayPal account
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Bar & Liquor Accessories (for hygiene reasons)
- Calisthenics equipment (for safety and hygiene reasons)
- Opened or used Cookware (must be in original sealed packaging)
- Personal care items
- Customized or personalized products
- Final sale items (clearly marked at time of purchase)
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all shipping costs.
International Returns
We accept international returns from all served regions. Customers are responsible for return shipping costs and any customs fees. Refunds will be issued in US dollars.
Need Help With Your Return?
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9AM-5PM PST
Return Shipping Address:
Marketfleet Inc Store
2249 Levy Court
Seattle, US 98101
We appreciate your business and are committed to ensuring your satisfaction with our holiday decor, home accessories, and practical items. Happy decorating!
The DecorHalloween.com Team